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Cathrine L

1 reviews | Active since Oct 2013

03 Jul 2020, 09:48

I was billid for a contract that ended in March

I called MTN prior to the contract ending to notify them I will not be upgrading so the last debit should be in March. I called again after the debit order went off to make sure that the contact is cancelled. The consultant assured me that they have cancelled it. To my surprise the is amount R7.00 showing as a balance and no one can explain why and I am still holding (1hr) to get an explanation. There was no debt in April, May and June. I have explained numerous times that I don't have access to the contracted number so how it continued to be billed is still a mystery. MTN just has a reputation of offering me bad service and I regret having that contract and even after sticking it out, it is still a nightmare to get it out of my life.

Please cancel the contract and any other subscriptions linked to it.

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Replies (1)
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Cathrine L's update03 Jul 2020, 10:40
Reviewer Update
I called again after waiting for 1hr for a response and I spoke to Bongani Mkhalipi, his professionalism and empathy was just outstanding. He didn't have to move mountains, he just listened and acknowledged and for that I am very much grateful. He referred my matter to the billings departments so I will await for their response.

Thank you so much Bongani, you are truly awesome and I hope you continue to brighten up people's experince.