1 reviews | Active since Nov 2015
I want whats mine
Two days in a row 27 - 28 Oct 2015. I woke up with my data all gone and airtime consumed. I have no active memberships with anything so those are the kind of things that i should still have. <br> On the 27oct i called MTN and was told to refresh my phone perhaps it is the system. I did that and still my data and airtime was nowhere to be seen. So i recharged again.. I remember i took at loom at my emails to print a document where by i had 512mb left. The day went by, woke up on the 28oct everything was gone.<br> I called the call centre and the 3 consultants i spoke to couldn't tell me where my data and airtime went.One **** and said his system is unavailable after he made me wait 30minutes. I was transferred back and forth where i was told \ WE DON'T KNOW WHAT HAPPENED". What must i do with that answer?<br> <br> Some even hung up on me. All day i was calling... Finally i was fed up. I went to another network to see if i could merge to that network so of cause they required documents from MTN as i am on contract so i contacted MTN for my documents and MTN refused. <br> I have a right to leave as i was not being helped"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that a request has been logged to investigate, SMC/*** this is not as yet finalized. We have checked on the system that no 500MB has been loaded from your side. The system reflect that you have loaded 100MB on the 21st of October and you have received 50MB night express data free.
On the 30st of October you have loaded another 100MB and received 50MB night express fee.
Please contact our business solutions on 1555 to check on the system if you have any applications open in the back end the data will be depleted once the data has been depleted the airtime will be used against this applications.
1555 is a free service from any MTN contract sim card.
Note if you do require to port to another network early termination fee will apply before the port out can take place.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that a request has been logged to investigate, SMC/*** this is not as yet finalized. We have checked on the system that no 500MB has been loaded from your side. The system reflect that you have loaded 100MB on the 21st of October and you have received 50MB night express data free.
On the 30st of October you have loaded another 100MB and received 50MB night express fee.
Please contact our business solutions on 1555 to check on the system if you have any applications open in the back end the data will be depleted once the data has been depleted the airtime will be used against this applications.
1555 is a free service from any MTN contract sim card.
Note if you do require to port to another network early termination fee will apply before the port out can take place.
Kind Regards,
Alice van der Merwe
***