JV
Jacques V
1 reviews | Active since Jun 2015
23 Jun 2015, 13:53
I WANT TO TERMINATE MY ACCOUNT
I have been waiting two weeks for a response as to the cost involved of terminating my account - it expires on the 21st of July 2015 but I want to go on Prepaid immediately and want to know the cost!<br> <br> Also I have been billed a rediculous amount in Data rates for June which I still do not have clarity on!!!<br> <br> I WANT TO KNOW WHAT I NEED TO DO TO TERMINATE MY ACCOUNT AND WHAT I NEED TO PAY?
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MTN South Africa's replyOfficial
29 Jun 2015, 14:38Hello Jacques***4,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that our records show that on the 23rd of June you were sent a quote on email advising you of the early calculation fees amounting to R3923.66.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy.
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that our records show that on the 23rd of June you were sent a quote on email advising you of the early calculation fees amounting to R3923.66.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy.
REQ:***
MTN South Africa's reply29 Jun 2015, 14:38
Official
Hello Jacques***4,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that our records show that on the 23rd of June you were sent a quote on email advising you of the early calculation fees amounting to R3923.66.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy.
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that our records show that on the 23rd of June you were sent a quote on email advising you of the early calculation fees amounting to R3923.66.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy.
REQ:***