IB
Ian B
1 reviews | Active since Jul 2011
04 May 2015, 14:19
I want to talk to a human
I have decided that there are no humans at this company.<br> <br> I call and go through the voice prompts. when I select to speak to a &@(#ing operator I am put on hold (the hold music is enough to make you want to commit suicide) for a minute or two and then the call drops.<br> <br> I have had my line suspended 3 times in the past 3 days. I was told (When I got hold of one of the robots \employed"at the company) that<br> 1. it was a network fault.<br> 2. My account was not paid"
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 15:45Hello azalea,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply13 May 2015, 15:45
Official
Hello azalea,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.