1 reviews | Active since Dec 2016

27 Dec 2016, 05:09

I WANT TO PAY MY DEBT

<p>I was an mtn customer for 2 years but then stopped paying my contract due to financial difficulties. I am now in a position to pay all outstanding amounts owing to mtn but this is proving to be impossible. I've been into numerous mtn stores and contacted the call centre numerous amount of time but no one can tell me how much I owe because I need to speak to legal. Everyone logs a request for legal to call me but no one ever contacts me ( it's been almost 2 months). I contact legal on their "direct line" but there is never answer and I end up wasting lots of airtime.</p> <p> </p> <p>This is affecting my credit rating and it's absurd that it's so difficult to pay my debt. I WANT TO PAY. What are you guys busy with? Tell me how much I owe, let me settle and give me a settlement letter.</p> <p> </p> <p>This is my last attempt to get answers. From here on I'd have to seek legal advise because this is hindering my life in that I cannot do anything until this is settle (credit rating).</p> <p> </p> <p>Your soonest response</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply27 Dec 2016, 08:34
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the legal division for urgent attention. They will revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

's update27 Dec 2016, 10:19
Reviewer Update

When can expect a reply? Please note I've heard this automated apology more than once so I'm starting to seriously loose faith that this will be resolved.

All I wanna know is what must I pay, where I can pay and when my name will be cleared.

Your soonest response

's update30 Dec 2016, 05:21
Reviewer Update

Yet again it has been days with no contact or suggestive resolution.

What am I left to do but start seeking legal action? This is ridiculous and I will not stand for it.

Surely it cannot be this difficult?!