pP
paballotshabalala P
1 reviews | Active since Oct 2013
22 Oct 2015, 19:39
I want to have this ********** upgrade cancelled
On the 19th October 15 I called the call centre requesting to cancel my contract on cell number ***, the consultant authenticated and confirmed and request to cancel has been logged, today 22 Oct 2015 i received an sms saying my contract has been upgraded, I want to know where it was done, what documents were used, I was requested by a very helpful consultant Vuyiswa to send through an affidavit and a copy of I.D, so I want it cancelled as soon as possible, I do not want a cent going off my account for this ********** upgrade.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Oct 2015, 09:01Hello bongulile,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the ***** department to investigate the ***** upgrade done on the account. This has been logged 22-10-215 as per REQ:***. Please note it takes +-15 days to resolve this.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the ***** department to investigate the ***** upgrade done on the account. This has been logged 22-10-215 as per REQ:***. Please note it takes +-15 days to resolve this.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Oct 2015, 09:01
Official
Hello bongulile,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the ***** department to investigate the ***** upgrade done on the account. This has been logged 22-10-215 as per REQ:***. Please note it takes +-15 days to resolve this.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the ***** department to investigate the ***** upgrade done on the account. This has been logged 22-10-215 as per REQ:***. Please note it takes +-15 days to resolve this.
Kind Regards,
Alice van der Merwe
***