pP
paballotshabalala P
1 reviews | Active since Oct 2013
05 Nov 2015, 18:18
I want to have this ********** upgrade cancelled
I logger a compliant on the 22nd of oct reporting that a ********** upgrade was done on my account...I received a feed back that reads \We sincerely apologize for any inconvenience you may have experienced with our service.<br> <br> We do pick up that the request has been sent to the ***** department to investigate the ***** upgrade done on the account. This has been logged 22-10-215 as per REQ:***. Please note it takes +-15 days to resolve this.<br> <br> Kind Regards
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 22:57Hello bongulile,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply05 Nov 2015, 22:57
Official
Hello bongulile,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***