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mathepertunia M

1 reviews | Active since Apr 2016

05 Jul 2016, 13:05

I want to Cancel my Contract (Appalling service for 4 months) unacceptable

<p>I just want to say something… Thank You Bradley Marian for the service, but no thank you!<br /> And Thank You Tiny for Passing the Buck to Bradley Marian, whereas you said you would handle the<br /> matter. I told you that we want to cancel the order. Nothing more I want to do with MTN, yet RTT is busy calling and asking for a delivery Address and Bradley is asking if we’ve received the order.<br /> <br /> First it was the incorrect billing by MTN and it took them over two months to fix and allocate a credit to my account. Then a faulty phone which took over a month to collect. And appalling after sales service from Bradley Marian. Issues with MTN for over three months now..from incorrect billing, faulty cellphones, negligent sales personnel who promise you the world, distasteful after sales treatment,<br /> and no words yet for line management who also doesn’t come to the party. <br /> <br /> I want to cancel my contract with MTN, want nothing to do with MTN and I want my credit due to me.<br /> My account A ********** </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2016, 11:52
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of Mtn Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********