CO
Chane O

1 reviews | Active since Apr 2011

10 Jun 2015, 16:03

I want to cancel my contract!!!

Had my contract for 9 months and still waiting for my Gb per month. Always an excuse and they are rectifying the problem. Ive asked to cancel my contract as this is a bridge of contract. I signed up for this contract with 1gb per month and i have not received it ever. I am still waiting for contact details on who to contact to cancel my contract. This is pathetic. But MTN is quick to suspend my line if payment does not reflect in their account on time even if payment was made on time! Im gatvol! No one ever calls me back!

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Jun 2015, 15:55
Official
Hello chane1,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that credit has been passed on your number and the data bundles have been provisioned. The balance on your account is -R635.68.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
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