BM
Bongiwe M

1 reviews | Active since Dec 2014

13 Dec 2017, 19:56

I want to cancel my contract

I upgraded my contract last week Wednesday the 6th of December , All was good and I bought a screen protector for my new note 8. The guy who installed my screen protector didn't install it properly cz over the weekend I realised that the screen protector was coming out and on Monday I went to cresta mall to get it changed n some lady told me that I need to go to the store where I bought the screen protector, And I asked that why because I had a receipt and they could check on the system and just give me a new one besides mtn os mtn no matter where I go. So today 13 December i got a chance to go to Clearwater mall and the screen protector has come out and it was in my bag cz I called in the morning telling them it came out and they said I needed to bring it. So it happened that it cracked while in my bag and I was only gonna go to Clearwater mall where I bought the screen protector after work. So I got there and they tell me they won't give me the screen protector they need to consult and based on that a decision will be made whether I will get a new one or not. That thing costs 300 and now I need to buy another one after a week? I don't think so. All i want to tell you is that I want to return your phone since you don't value me as a customer and the fact that I have been with mtn for almost a decade. I will also not be paying any cancellation fees just take your phone and leave me the **** alone. I will gladly come bring it.

0
Replies (3)
BM
Bongiwe M's update14 Dec 2017, 05:53
Reviewer Update
10 days has lot lapsed so I am returning your **** phone, I have logged a call yesterday that I want to return it, and should they take long and the 10 days lapses. It will not be my responsibility. Thank you for your **** service.
BM
Bongiwe M's update14 Dec 2017, 05:55
Reviewer Update
So I can cancell the contract within 10 days but I will pay? For What? I will pay for calls and data used.
BM
Bongiwe M's update14 Dec 2017, 06:02
Reviewer Update
If that screen protector was installed properly I wouldn't have gone back and wanted another one, it is their fault that the screen came out and broke and I will not held liable for that.