TC
Terence C
1 reviews | Active since Apr 2014
11 Mar 2015, 20:54
I want to CANCEL my contract
This weekend we drove to MTN SA head office in Joburg to resolve some issues with the billing, but was told to come back in the week when the management is in office. So now I want to know how much money I owe them and the procedures to cancel my contract. But apparently the MTN store in Brits cant do it, they said I must phone 808 and I don't have time to hold on for hours to get helped so my request is that someone from MTN contact me and sort this out for me.<br> <br> Thank You
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MTN South Africa's replyOfficial
17 Mar 2015, 13:35Hello terryc1993,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We've now perused your account and see that both your contracts are deactivated and handed over to our Legal Department. We've escalated the matter directly to the Legal Department to assist you as the account is locked.
Right now the early termination charges cannot be calculated as the accounts are both in arrears. We will also suggest that you call *** (land-line) and request to be transferred through to our Legal Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We've now perused your account and see that both your contracts are deactivated and handed over to our Legal Department. We've escalated the matter directly to the Legal Department to assist you as the account is locked.
Right now the early termination charges cannot be calculated as the accounts are both in arrears. We will also suggest that you call *** (land-line) and request to be transferred through to our Legal Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Mar 2015, 13:35
Official
Hello terryc1993,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We've now perused your account and see that both your contracts are deactivated and handed over to our Legal Department. We've escalated the matter directly to the Legal Department to assist you as the account is locked.
Right now the early termination charges cannot be calculated as the accounts are both in arrears. We will also suggest that you call *** (land-line) and request to be transferred through to our Legal Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisfied you in any way.
We've now perused your account and see that both your contracts are deactivated and handed over to our Legal Department. We've escalated the matter directly to the Legal Department to assist you as the account is locked.
Right now the early termination charges cannot be calculated as the accounts are both in arrears. We will also suggest that you call *** (land-line) and request to be transferred through to our Legal Department.
Regards
Tim
MTN Complaints Management Team: REQ:***