lS
lindiwe S
1 reviews | Active since Jun 2015
22 Jun 2015, 13:35
i want to cancel my cellphone upgrade contract
My old contract for iPhone was supposed to end on 31 may 2015, I was convinced to upgrade, i agreed, i took the new Samsung S6 on the 06/05/2015, i signed and every thing. i used pay R542 for my iPhone, so that month end they took R779 I figured its for the upgrade. So remember i took the new phone on the 06/05/2015 i used until the 18/05/2015, that's when the phone completely died. i took it in at the store on the 19/05/2015. and until today still no phone. And they except to pay for it. I want to cancel that contract they can deduct money for their 100 free minutes and sms'es
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MTN South Africa's replyOfficial
25 Jun 2015, 15:38Hello malindzo,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your request to cancel the contract has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your request to cancel the contract has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
MTN South Africa's reply25 Jun 2015, 15:38
Official
Hello malindzo,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your request to cancel the contract has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your request to cancel the contract has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***