LM
Lorencia M

1 reviews | Active since Aug 2015

17 Aug 2015, 11:01

I WANT OUT

I upgraded my contract in March but had to return my device in July due to it being faulty. It was sent for a warranty assessment and after 2 weeks when I phoned to follow up my phone was not booked in on the system yet. On 13.08.2015 I was informed that the assessment was approved and that I could get a new phone. Upon my arrival at the store I was told that the TAB 4 was discontinued and I could only take a TAB 3 on my current package. I took the TAB 3 but had to rerurn it one day later due to it being faulty. When I asked if I could take any other phone accept a TAB I was told NO because I am on a data line and not a voice line. I want to cancel my contract because I am totally not willing to take another TABLET from MTN. I am a loyal customer and I have been paying my account without hassle but I refuse to pay for a phone that I have to wait for 5hrs for it to unfreeze before I can use it.

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Sept 2015, 09:57
Official
Hello lmartins,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,
Willem
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