I want my refund

MTN is very useless. I ordered a router online and they did not delivery it to me so I canceled the order and I have not received my refund. No communication at all. They are so ***********. No consideration. I have been emailing non-stop. Worst experience. I WANT MY MONEY!!! Many people are complaining about your service and gave y'all benefit of the doubt, only to find out that it is true. Y'all rip people off.