1 reviews | Active since Apr 2017
I want my phone back MTN
<p>My phone has been in for repairs for over a month now and it doesn’t seem like I’m going to get it back, they keep telling me it’s in dispatch for the last 3 weeks but it never reaches MTN Westgate but apparently last week I was told it got send back to the repair centre due to someone not being happy with the repairs even though I have been told on numerous occasion by that it will be replaced, I gave them until close of business Monday (3 Mar’17) to have proper answers or some feedback and still nothing from them, I sent another email yesterday and still no reply. I don’t know what to do anymore.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0