I want my phone back

<p>In February I booked my phone with the Mtn in BT Ngebs Mthatha and since that day it has been a nightmare after another. No one, I mean no one bother to update me about my phone but instead I did my own follow ups. It has been battle after battle regarding my phone and the findings of the fault but would have all been easy if the store ****en bothered to follow up on the damn repair as the agent that booked it knows that I never used the charger the phone was sent with as he saw I bought it that day after he advised me that any charger would be fine as I left the original charger at work that day. Today after so many months I go to the store and ask for the manager and I was told he just went out, asked them to call him and they said he says his on his way back to the store his just by the door. 30 mins passed and still he was nowhere to be found and I went to the door to look for him and I could not find any sign of him. Went back to the store and still waited another 15mins and I called his number and it was on voice mail and as I'm about to leave he then pops out of the back office and claims that he just got there and claimed that he used a back door to enter the store as I didn't see him enter the door at all. Asked if the was a back door and he said yes but when I asked the security he said he was sitting at the back all this time I have been looking for him. The manager by the name "Host" started shouting at me when I told him facts about them not doing follow ups on my phone and never updated me. He started telling me that I owe mtn money for the damaged phone and that they have nothing to do with the repair but I gave it to them and that it's not mtn protocol to do so. I then asked if I could see the repair file and he told me that it doesn't stay with them as it goes to head office "yelling at me" I then got really annoyed and told him that I want to see the follow ups that he claims they have now done and he said that mtn's policy is that I give them 48hrs to get the repair file back, (bull****). I told him that if they had done their jobs they would have vouched that I have never used that generic charger at all. I then told this manager who was now shouting and yelling at me that I Owe Him As MTN Money And THAT I Didn't Have The Money To Pay For A REJECTED QOUTE. I was now very annoyed and angry I started yelling back and now the yelling went back and forth and he started telling me things like I think I know mtn protocol so much and that he has heard about me and I won't roll over him like that. I then started to record the conversation and his tone started changing and he says he was going to call his bosses to get rid of me. Who the **** doing speak to get my phone back and Sue this ****en mtn store</p>