I want my phone
I lost my phone and submitted a claim two weeks ago and I have not received feedback and I do not have a phone and I am still paying the premium. When I try to call them they do not answer and when I send emails there is no response. The service is very poor to such an extent that I do not even know where to go with my problem. When I go to an MTN store they just give me the same phone number that rings until I give up. I am tired of moving from pillar to post, its a waste of my petrol and time.
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MTN South Africa's replyOfficial
13 Apr 2016, 19:18Hello Tsedoski,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved, reference number: 467511. Please visit your nearest MTN Store to pay R350.00 for the Insurance Excess Fee.
We have requested that you must be contacted for further assistance with the claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved, reference number: 467511. Please visit your nearest MTN Store to pay R350.00 for the Insurance Excess Fee.
We have requested that you must be contacted for further assistance with the claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply13 Apr 2016, 19:18
Official
Hello Tsedoski,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved, reference number: 467511. Please visit your nearest MTN Store to pay R350.00 for the Insurance Excess Fee.
We have requested that you must be contacted for further assistance with the claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved, reference number: 467511. Please visit your nearest MTN Store to pay R350.00 for the Insurance Excess Fee.
We have requested that you must be contacted for further assistance with the claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***