1 reviews | Active since May 2015
I want my money that is in credit paid back to me
I have been trying to get hold of the legal department for months now. 5 to be exact. Waiting 30min per call and never get any reply. Here are the emails i sent and have recieved with STILL NO REPLY OR ANYONE FROM THE LEGAL DEPARTMENT CONTACTING ME. PLEASE HELP <br> <br> This is a email i recieved from them with still nothing done<br> <br> Good day team<br> <br> Please assist customer below.<br> <br> Customer's account is R1,316.00 in credit, but was still passed to legal.<br> <br> Thanks<br> <br> Kind Regards,<br> Darryl Davids <br> Customer Services<br> MTN SA<br> <br> You can now text your query to us! Simply SMS 44303<br> <br> Reference Number: ***<br> <br> My contact number is ***<br> Miguel de lira<br> Id ***<br> The mtn contract number in had was *** and has been changed to prepaid<br>
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request ***8 has already been put through. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
A request ***8 has already been put through. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***