1 reviews | Active since May 2015
I want my money that is in credit paid back to me
I have been trying to get hold of the legal department for months now. 5 to be exact. Waiting 30min per call and never get any reply. Here are the emails i sent and have recieved with STILL NO REPLY OR ANYONE FROM THE LEGAL DEPARTMENT CONTACTING ME. PLEASE HELP <br> <br> This is a email i recieved from them with still nothing done<br> <br> Good day team<br> <br> Please assist customer below.<br> <br> Customer's account is R1,316.00 in credit, but was still passed to legal.<br> <br> Thanks<br> <br> Kind Regards,<br> Darryl Davids <br> Customer Services<br> MTN SA<br> <br> You can now text your query to us! Simply SMS 44303<br> <br> Reference Number: ***<br> <br> My contact number is ***<br> Miguel de lira<br> Id ***<br> The mtn contract number in had was *** and has been changed to prepaid. PLEASE NOTE THIS IS MY 2ND ATTEMP ON HELLOPETER.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the account is still with legal, they have not released it. I have escalated the query again to them.
Please be patient, we have a huge back log because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the account is still with legal, they have not released it. I have escalated the query again to them.
Please be patient, we have a huge back log because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***