ND
Nazli D

1 reviews | Active since Oct 2012

03 Feb 2015, 09:48

I WANT MY MONEY REFUNDED. YOU CONNED ME.

My name is Salaamah Davids using my daughters profile for this. I have been fighting with MTN for months already evrytime my line is barred even though I pay my bill every month on time and I never pay them short. This happened approx 5 times before. I seriously had It. This was a contract offered over the phone and I was told I will get a number and the phone delivered to me. Only to discover LASTNIGHT ONLY that I have been paying for 5 LINES. Who in their right mind uses 5 lines. MTN conned me an I cant believe that I was paying for 5 lines when I was only using 1 line which is the ***. The representative (Ayanda) whom I spoke to on Sunday advised me that should I call back and a supervisor would help me. When I called back I spoke to Neyo whom at first did not want to get me a supervisor and he had a bad attitude towards me as a customer, I eventually spoke to supervisor Leon who wasn't helpful at all and kept explaining to me about Edgars and my husband eventually asked are you calling mtn or edgars. I'm disgusted that I was conned and that no1 could help me. When this contract was opened they did not say anything about 5 lines.I want my money refunded i only have 1 no

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Feb 2015, 14:40
Official
Hello Ms Davids,

Thank you for posting.

I do apologize for the inconvenience caused as a result of this; rest assured it is not our intention to dissatisfy you in any way.

Kindly note in order for our ***** department to commence with their investigation you will need to furnish them with a clear copy of your sworn affidavit and certified ID copy. The police date stamps should be audible. As well as a short description of what transpired when you initially only app**** for one contract. Also state the number of the contract you know of. Please fax this documents to me on *** in order for to send it to our ***** department.

Regards,
Ebbedene
REQ:***