I want my money back MTN! Wrong package upgrade and a bogus +R1000 penalty. Zero accountability or empathy!!

I'm very displeased about how MTN handled my recent upgrade.

A lady called to help me upgrade my package. She offered me a SIM-only package that would give me 300 more minutes from the 200 I was getting for the same amount R299. Which I accepted, then when it was activated a wrong package was loaded. Instead, I got 70 minutes per month which was ridiculous.

When I reached out to MTN, they told me it wasn't their fault. They kept telling me they are escalating the issue. It's been 9 months and I never heard back from them. They told me to call their supposed sales partner that I was never able to reach with my own airtime trying to fix the issue. They showed ZERO empathy to my situation, let alone take responsibility. I'm MTN's customer, not Summer Mobile's or whatever!

To resolve the issue, I had to eventually do a walk-in at one of their branches. They were able to help correct the plan, but a month later, BAM! Over R1000 penalty for an "early upgrade"!!! I WANT MY MONEY BACK!!!