1 reviews | Active since Feb 2016
I want my money back
Good Morning<br> During the month of December 2015 my debit order did not go through then igot message to pay MTN withing certain date otherwise legal steps will be taken against me. I paid them on the 12 January 2016 amount of R610.40 while i am charged R599 per month. After i called MTN to unsuspend my calls then they did so.<br> Mid Jan MTN went to deduct R91.58 which we dont have agreement with and i had no funds in the bank and bank charged me R138.00 for returning debit. I called MTN to refund my money which we did not agree my R138. MTN for almost four weeks they always tell me about supervisor this and that. they will listen to conversation and check if i did not make arrangeent. No one is hellping me they keep giving reference to me which i am sick and tired with MTN *********** employees. i told them that othewise this month i wont pay my debit order will reverse it. <br> <br> Reference number are as follows: ***,***6,***,***,***<br> I am so ****ed with this network with *********** peope whom get paid through us. i want my R138.00 my numbers ***.<br> Helloe Peter pls help me and expose this people who dont wanna pay me<br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit of R138.00 have been passed into your contract account on the 19/02/2016 and on the 25/02/2016 a debit order its gonna be R610.40 should it go through successfully from your account then your account will be in credit of R138.00,i have sent you open item report to your email:***.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit of R138.00 have been passed into your contract account on the 19/02/2016 and on the 25/02/2016 a debit order its gonna be R610.40 should it go through successfully from your account then your account will be in credit of R138.00,i have sent you open item report to your email:***.
warm regards
mike
REQ:***
