I WANT MY MONEY BACK

I UPGRADED MY CELL PHONE VIA THE CALL CENTRE ON THE 29/07/2019, THE NEW PHONE WAS DELIVERED TO ME ON THE 05/08/2019, I TOOK THE PHONE TO CRESTA MTN STORE, AFTER DISCUSSING WITH THE CALL CENTRE THAT I SEEM TO BE HAVING TECHNICAL ISSUES WITH THE NEW PHONE. THE NEW PHONE WAS HANDED IN AT THE CRESTA STORE ON THE 17TH AUGUST FOR ASSESSMENT ON WHETHER IT NEEDS TO BE REPAIRED OR REPLACED. I KEPT FOLLOWING UP A WEEK LATER AS I NEEDED TO KNOW THE OUTCOME, I WAS THEN TOLD THAT THERES A BACK LOG AT THE REPAIR CENTRE AND NO ONE KNOWS HOW LONG IT WILL TAKE FOR THEM TO LOOK AT THE PHONE. THEREAFTER I HAVE BEEN CALLING THE STORE & THE CALL CENTRE EVERY FEW DAYS TO FIND OUT THE STATUS OF THIS PHONE WITH THE SAME ANSWER OF A BACKLOG. DURING THIS TIME I HAD TO PAY THE MONTLY SUBSCRIPTION FOR THIS BRAND NEW PHONE WHICH TO DATE I STILL DO NOT HAVE IN MY POSSESSION AND I AM THE ONLY PERSON CONTACTING MTN TO FOLLOW UP. THIS HAS BEEN ESCALATED A FEW TIMES WITH NO RESPONSE FROM SENIOR MANAGEMENT. I THEN GET A CALL TO COME FETCH A PHONE FROM CRESTA, LONG STORY SHORT, I GET THERE THEY DONT HAVE A PHONE, THEN ARRANGES TO GIVE ME ANOTHER PHONE WHICH IS RESERVED FOR ANOTHER CUSTOMER, THEN I QUERY THE SCREEN COVER WHICH I BOUGHT FOR R300 FOR THE PHONE THATS IN THE REPAIR CENTRE, I AM TOLD UNFORTUNATELY MTN WONT GIVE ME A FREE SCREEN COVER, SO I WALKED OUT WITHOUT A PHONE, AS I FLIPPEN DISGRUNTLED WITH THE MANNER IN WHICH THIS IS BEING DEALT WITH! NOTE THAT I AM PAYING THE MONTHLY FEE AND I PAID FOR THAT SCREEN GUARD. TODAY IS THE 19 SEPT, NO1 CAN CONTACTED ME AFTER MY LAST CALL ON THE 13TH SEPT. I STILL DO NOT HAVE A PHONE AND MTN CAN STILL NOT TELL ME WHEN MY PHONE WHICH IS AT THEIR REPAIR CENTRE WILL BE ASSESSED! WHEN WILL YOU GUYS GET BACK TO ME? I WANT TO CANCEL MY CONTRACT AND RATHER TO GO VODACOM! LAST REFERENCE NUMBER FROM TODAY ***.