I WANT MY MONEY BACK

In February, MTN , you called me to upgrade my contract which I have agreed to, minimal increase in cost and abit more data. I specifically told your call agent to make sure that the upgrade take place in April so that I am not double debited - your calls are recorded.

On the first of April, i called after being double debited - i complained, you gave me a reference number and NOTHING !!!!!!

I specifically told you not to do this in March and that's exactly what you did ! It is not acceptable.

I have now spent 40 minutes being pushed between 3 different departments, all tell me they understand and then send me to the next department.

I WANT MY MONEY BACK - HOW DARE YOU HAVE THE AUDACITY TO JUST TAKE MY MONEY AND THEN JUST IGNORE ME !