I want my money!!!

No words can express how dissapointed and angry I am with the way you guys do things. I had a contract with MTN which expired in march,I have been trying to close it EVERSINCE with no luck. Firstly I called in and I was told the retensions guys will call me bt no one did. Yall went on strike I still caled visted various mtn stores including service centers. I have been given ref number on each ocassion bt still nothing. I was giventhousand ref numbers bt still nothin and money kept being deducted from my account. I spoke to the agent called sipho who seemed not to know what he was doing for almost an hour on the fone he said someone would call call me after 7 days still nothing. I also spoke to vuyelwasame thing was said bt nothing is this how you guys do things? So its easy to ope an account with you bt very hard to close it. And the funny part is that this sipho guy asked me to remember the date yet I told him I have been calling in several times. This is disgusting I just want my money back so I can close the other contract and go open a contract somewhere else. Where I will feel wated as a customer.