1 reviews | Active since Feb 2019
I want my hard earned money back.
I have issues with my MTN contract sim card. Since February it refuses to connect and keeps telling me there is no network etc or data. I have no idea why it would do that because I have been paying for it and an entire month I have not been able to use the product I have paid for. The month is nearing it's end and this is still the case. I need this simcard to be cancelled or refunded my money for this month, being February because as I have said it is unfair to have paid for a service/ product I have been unable to use. This is frustrating, ever since I have taken out these contracts on MTN nothing has been smooth sailing it's one disappointment after the other. Really upsetting too as I have been trying to contact MTN and this has not been solved with other issues I have been experiencing.
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly test the sim card on a handset and please also have the sim card with you so we may troubleshoot the issue further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly test the sim card on a handset and please also have the sim card with you so we may troubleshoot the issue further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management