AM
Ashley M

1 reviews | Active since Nov 2023

07 May 2026, 12:06

I WANT MY DATA BACK!!!!

I am so livid am shaking. I woke up this morning with 26GB of data and at around 11am my data just vanished. I called the contact center and Andisiwe **** to me and told me that I changed plans, when I told her and gave her evidence that I didn’t change any plans and her story doesn’t make sense she hung up on me. I called again and spoke to a different agent who then told me that my data also vanished and is not seen on their side. How on earth is it possible for data to just vanish without a trace and no one can assist me. I bought 30GB of data on the 28th April 2026 and today no one at MTN can tell me where my data is. I need a thorough explanation and my data loaded back on my account as soon as possible. Your agents are not helpful or empathetic at all and speak to us like we idiots. What am I supposed to do in the interim whilst you guys are escalating the matter? Who has money for data again on the 7th. I want an explanation and my data loaded back again today!!!

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