SK
Stephanie K

1 reviews | Active since Dec 2016

02 Dec 2016, 18:18

I want my data!

<p>After being with CellC for many years I decided to take up a contract with MTN. Not because I was dissatisfied with CellC, only because they had the cheaper contract. This was about 4 months ago and not once did I receive the data I was supposed to. I logged the query with MTN Centurion (which is where I took up the contract) on 15.11.2016 and I was told it would be resolved in 24-48 hours. I have had to make numerous calls and visits to the store to get updates because they never call me as promised, yet still it is not fully resolved. I expect my contract to be loaded correctly, so that I receive the data I am supposed to and I also expect to receive the data that I paid for monthly but never received. Currently I have no idea what's going on on my account and nobody is calling with feedback to clarify. I am a very patient person but I cannot continue like this. I regret ever moving to MTN. Very annoyed and ready to call it quits with them! </p>

0
Replies (2)
SK
Stephanie K's update06 Dec 2016, 10:14
Reviewer Update

It has been three days and still I have had no response. How disappointing!

MTN South Africa
MTN South Africa's reply10 Dec 2016, 21:52
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the mobile number 071****173 was provisioned with 160MB on 2016-11-28, this was a prorata amount and the full amount will be provisioned on the next provision date 2016-12-14.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Ref#:***

Best regards,