I want my contract cancelled immediately

Hi,<br> <br> I visited a branch to cancel my contract and they advised that they no longer cancel contracts for customers and I need to call customer center line 808, I did so and the lady who assisted me promised that it will be cancelled in 5 days. they still put data for me and debit order went off on the 20th and as a result, I decided to reverse it since I opted for a cancellation. This month again they put data for me and my account was debited. I have requested my contract to be cancelled sometime early April and I feel that MTN forces me to continue with their contract because we can't cancel at the branch and we have to wait on the call for 4hours before we get help. I'm really angry and feel that MTN doesn't respect my rights as a customer, I'm out of budget because they keep on taking my money and I really want out of the contract. Please MTN I need my contract to be cancelled with immediate effect because I have other things to take care of. I've been a loyal customer to MTN, so the least I need is for them to be loyal to me too.