BB
Babo B
1 reviews | Active since Sept 2014
18 Dec 2015, 09:30
I WANT MY AIRTIME REFUNDED NOW
i have purchased a PAYG-ON-NET Bundle for R30 on the 18/12/2015 at 06:08am wanting to make urgent calls, after this purchase i recieved a message confirming the purchase my airtime was deducted but sadly i did not recieve my bundle, i called the call centre at 07:01am, the agent i spoke to advised me its a network error she will reset the network after the call i must switch off the phone, after all this nothing happend, now its 09:25 i have lost my patience waiting. i am very upset as i wanted to make a very important call. i now need my R30 airtime refunded i no longer need this bundle.
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Replies (1)
MTN South Africa's replyOfficial
23 Dec 2015, 07:48Hello babo1,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I just called on the provided cell phone number and spoke to Sipho , who confirmed that this complaint is not correct and it does not exist. As I checked on the system as well I couldn't find any R30.00 airtime or purchase that was done and failed.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I just called on the provided cell phone number and spoke to Sipho , who confirmed that this complaint is not correct and it does not exist. As I checked on the system as well I couldn't find any R30.00 airtime or purchase that was done and failed.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply23 Dec 2015, 07:48
Official
Hello babo1,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I just called on the provided cell phone number and spoke to Sipho , who confirmed that this complaint is not correct and it does not exist. As I checked on the system as well I couldn't find any R30.00 airtime or purchase that was done and failed.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I just called on the provided cell phone number and spoke to Sipho , who confirmed that this complaint is not correct and it does not exist. As I checked on the system as well I couldn't find any R30.00 airtime or purchase that was done and failed.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***