sM
simbarashe M
1 reviews | Active since Jun 2015
05 Jul 2015, 18:18
i want my airtime not smses
But why do i always in the end get the idea that MTN thrives on ch-ea-ti-ng its customers# Today not even a month after my first complain... your service is frustrating. i hsve been given 100smses for my R30 airtime i just recharged when i in actual fact i bought my R30 airtime not smses. i want it reversed.... who uses smses in this day age... i want my airtime not Stu-pi-d smses! your call center is just a dead horse!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 11:47Hello Simba Mupfeka,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you loaded an Sms Bundle and not airtime hence you got sms. It was not an airtime that was change to sms, it was bought as sms.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you loaded an Sms Bundle and not airtime hence you got sms. It was not an airtime that was change to sms, it was bought as sms.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply13 Jul 2015, 11:47
Official
Hello Simba Mupfeka,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you loaded an Sms Bundle and not airtime hence you got sms. It was not an airtime that was change to sms, it was bought as sms.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you loaded an Sms Bundle and not airtime hence you got sms. It was not an airtime that was change to sms, it was bought as sms.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***