i want my airtime back because i did not use internet and they say if you open data airtime must gone.

Good day Constance, Thank you for e-mailing customer care. Please note the airtime of R28.97 that you are referring to was used on internet and our record indicate you have contacted our contact center for assistance. You now have successfully activated the OOB data bar. Kind Regards, Samukelisiwe Ndlovu MTN SA Reference Number: ***

Date: 03/13/2020 02:08 PM To: *** Subject: airtime Good day I did bought R30.00 airtime on 12/03/2020 in the evening so today (13/032020) when I try to make call money gone, so I want it back. My number is ***.