I want my airtime back

I loaded airtime this morning worth R230 and immediately checked my balance as I was trying to purchase data and it was on R160.

Called customer care first consultant I dealt with told me I had subscriptions on my number that are deducting R5 daily…. I tried to explain to her that my MTN number is hardly used, between December when I got the sim card till now. And why is that when I bought airtime on the 16th June that it wasn’t deducted?

Between 16 June and now 17 July who made those subscriptions? Because I’ve never even made a call during that time I used the sim for data purposes only. I then got an sms of the subscriptions being cancelled and she hung up on me. ( I WANT HER TO BE DEALT WITH)

I don’t know if MTN has a KPI on FCR(First call resolution) for their agents… because shortly I called again.

The gentleman I spoke to told me he cannot check those subscriptions as they where cancelled already (by the first agent I spoke to, she cancelled them without even telling me or explaining what where they for). Pull that call and the second one.

Now MTN I don’t recall approving any subscriptions and MTN is known for creating subscriptions and deducting airtime without the customers approval.

From R230 to R160 what happened to the other WHOLE R70? I WANT IT BACK!!! I don’t want subscription excuses because I know every well that I did create any subscriptions and I never respond to the millions sms’s we get from MTN daily. … I want my airtime back.

And who ever is running your social media pages, tell them to respond to queries promptly. I’ve been complaining on twitter all day.