1 reviews | Active since Jan 2012
I WANT MY AIRTIME BACK
On the 15/11/2015 i bought airtime R30 but today to my suprise i got R1.06 whereas i did not make any calls,i called the call centre i spoke to Nqcobile where she said i have a subscription and said i went to interner i asked her to send me ITIMELISED BILL to see why my airtime its gone,wanted a breakdown to be send to me and she refused.I then spoke to Devonshey who claimed to be a supervisor ,he was very rude ,arrogant and shouting me,as i client i should be treated well with respect and he said i CAN DO WHATEVER I WANT ,i cannot believe a senior speaking like that with a client,i want my airtime back I AM NOT HAPPY WITH YOUR SERVICE ITS PATHETIC I WANT MY AIRTIME BACK AND I WILL PORT OUT TO ANOTHER NETWORK
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your SONY C6603/C6603 Xperia Z you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your SONY C6603/C6603 Xperia Z you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***