I want my airtime and data bundles back

I called in this morning after loading R30 voucher on my cellphone, I transferes R10 to a different cellphone and bought data for R12. When i check my balance i have only R7 airtime left. I first speak to Nomzamo who was helpful, she said they are having a problem with network and i should switch off my phone and take out the battery while she refreshes it on her side..i did that But when i switched it on i had R6 airtime left and 14kb when a call again i spoke to Judy who said i must try calling back in 3 hours but apparently their system takes 48 hours to update.<br> <br> I don't understand why should i be ****** my airtime, I mean i have been with this network for as long as i can remember. I stood by them when their call center staff were not available for weeks to attend to my queries.<br> <br> I am even thinking to port to another network. It is horrible.