I WANT MY AIRTIME!

<p>At around 15:20 today I bought a data bundle for R4 (20 MB 1 day bundle) and I got an SMS confirming this (which I posted on your Facebook page). When I checked my airtime balance, I found all my airtime was depleted and I was given 75 MB which I DID NOT PURCHASE - the SMS I got after my purchase proves this. I called 173 over 10 times and I continually was cut off and not assisted. Sifiso, who was one of the earlier consultants that assisted me, kept telling me "I don't know" when I asked him direct queries about my case and when I asked him to put me through to somebody who does know something, he transferred me to 808. This I did not appreciate and I trust you guys as a company do train your staff in handling irate clients. The only consultant who made some sort of effort to assist me was Promise. She took the time to go and ask her supervisor about my complaint but unfortunately, the call was cut before it was resolved. The last consultant I spoke to was Sarah, who is rude, arrogant and undermined me every chance she got. As a person who works in customer service for nearly 5 years, I was appauled with how she chose to address me with a *****y tone, as if I have to beg her for her help. She asked if she can help me with anything else and I repeated that I want my airtime back because I did not buy 75 MB of data. She asked is there anything else and proceeded to talk over me and slammed the phone in my ear. I have NEVER bought that data bundle and you can check all my past purchases to prove this. One consultant did mention that my matter was escalated and I do hope so, otherwise I will be porting my network to another provider. I have had this number for 13 years and have always been a loyal MTN customer but your service to me today put a very sour taste in my mouth and I will not think twice of porting my network as many of my peers have. I would like my R12 refunded to me urgently and I don't care who you have to experdite this issue to - I just want my dues. Ta</p>