I WANT MY AIRTIME!

My experience was horrid!

I am sick of this nonsense company and their poorly mannered staff over the telephonic so called "customer service" line. THAT ASIDE!

I bought R30 airtime yesterday round 11am. I incorrectly put the pin in and so I was "barred" from using this service for 24hours. Irritable, I accepted the fact that I would have to wait an entire day to put this airtime in again (despite that I may have been dead and dying, Oh well I am dead now) But anyway, we will wait 24 hours.

I try again today round 2pm (LONGER THAN 24 HOURS) to load my airtime IT STILL SAYS I AM BARRED from using this service. I phone customer care.

The rude man on the other side of the phone got cheeky with me because I am frustrated that I STILL cannot load this airtime. I am told I need to get the account holder to call. I explain that I PAY the acc holder for my contract and that the acc holder and myself DO NOT COMMUNICATE ANYMORE. So, not being able to help me WHAT SO EVER with a "NOTHING I CAN DO" attitude, I think its safe to say that MTN has actually ****** from me because I have PAID for airtime that I may not put into my phone.

I understand there may be procedures that need to be followed, but WOW what ever happened to SURE MA'AM, Lets see what we can do for you.

Nope not with MTN the company that thinks the world owes something to them !!!!!!!! PAY BACK THE AIRTIME! It is RIGHTFULLY MINE