I WANT LEGAL STATUS REMOVED

I write this with so much disappointment in me having been an MTN loyal customer for more than 10 years but to receive such a bad service they do not even deserve this one star rating its a minus 0 for me.

On the 25th of March 2023 I went to an MTN store in Greenacres Port Elizabeth, Eastern Cape to go and apply for an MTN contract as I want to take an IPhone 13, 128GB. The guy at the store upon taking my ID number confirmed that I won't be able to apply for a contract because it shows I had an MTN contract and it's been taken to legal and I confirmed yes I had took a sim-card router in 2018/19 as I was still working as a waiter then and full time studying as well but got rentreched in 2021 that's when I stopped paying and ever since I have never been contacted nor via email,sms or call to let me know I still owe for my router or to tell me that I have been referred to legal. The guy advised that I call 135 to find out what is going on.

Monday the 27th of March 2023 I called 135 got through to collections department to find out why was I never contacted about this matter being taken to legal and to find out how much I'm owing. The lady I spoke to advised me I need to pay around R1700 and told me reason I was not contacted is because I did not have an email on their details but I have had an email since 2016 already she apologized and gave me banking details to make payment and advised I call after 3 days once I have made payment to see if it's reflecting. I made payment just after that call and paid the full amount.

Now 30th March 2023, I called in on 135 again got through to contracts department the lady there confirmed payment is reflecting and transferred me to credit control or collections department so that debt can be settled. I spoke to a lady called Judy De Lange on that day who confirmed she is a credit control manager and she assured me payment is showing and my account has been paid and closed now I can go back to the store and apply for the contract I want and told me the people at the store can just ask for her if there is any problems.

This is where the real nightmare started, on the 1st of April 2023 I went back to MTN store in Greenacres Mall again to apply for a contract as I have settled the debt and to my surprise the guy who helped me there told me I can't apply because my status is still showing "LEGAL" meaning I won't be able to apply for a new contract if the status is not removed or updated. He advised I call again 135 to ask them to remove or update my status. Just note the legal department only works Monday to Friday and closes at 5pm so I only go to the store on weekends and can't call to 135 when I am at the store because they are closed, I work Monday to Friday and coming out 6pm meaning the only time I can go to the store is only on weekends. I have been making numerous phone calls to 135 speaking to people at contracts department and collections/credit control department since the 3rd of April 2023 to date to have my status removed or updated so I can apply for the contract I want but with no luck no one seems to know what to do, they told me to email CIM_Legal to have this sorted out I wrote more than 5 emails to CIM_Legal still my issue has not been sorted out, CIM_Legal only responded once I have record of everything and they said "Your account is paid up and closed" and said nothing about my status that is still showing legal. The collections department confirms I am not owing MTN at all even spoke to one agent Stella Khoza who promised me she will escalate this and to know luck I have been making calls to 135 and no luck to have this matter resolved. Even asked for the credit control manager I spoke to from the beginning which is Judy De Lange to contact me even wrote her an email she just didn't respond nor call me as someone who promised me that I can go apply for a contract she is not even following up on my query, there have been inquiries logged I have even lost some reference numbers to update this status but all of them there would be no feedback and would just here they are closed. I even asked for a proof of paid up letter they told me it only gets sent to people who had *****ulent accounts opened under them so mine is a different case. The last reference number of an inquiry logged that I got is *** and there has been no feedback ever since but I was told it only takes 24 hours for response. All I want is to apply for a new contract and I cannot if my status is showing "Legal".