1 reviews | Active since Jan 2010
I WANT CREDIT OR MY CONTRACTS OR FIXED!!!
I have 3 contracts with mtn.i upgraded my one number 1st of may 2015.second contract i upgraded in june 2015.<br> the first contract was top 100 with 300 mb 200 sms and 100 minutes.other contract was top up 50 with 100 mb 50 sms and 25 minutes.at first the contracts got packages got switched around.this has been sorted.but for 3 MONTHS we have waited for the second contract migration to go through.up untill now nothing.the guy who did the contracts is etienne at riversquare.i have also spoken to celste at roadri centre three rivers and today with lebo at riverwalk centre.i spoke to celeste 2 months ago and said migration is gonna get fixed.stiil up to today nothing.apparently a director must sign it off.but they took money for upgrade fees and i havent had any call backs on this mess and no credit either but i must pay the contracts for the past 3 months.they said they gonna let me know by latest monday 12:00pm.if they don't i'm gonna take my phones to ettiene and they must fix the problem.3 months has been long enough and why can't the director phone on progress?at least you can credit me for 3 months and pay back my upgrade fees and give me data or cancel these two contracts.
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our conversation, the migration went through successfully.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our conversation, the migration went through successfully.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Ntebaleng
REQ:***
