I want a statement

<p>I received a message from mtn stating that i own them the amount of R4125, mtn forcefully tried to take the money from my account, but failed due to lack of funds in the account. mtn in brits mall was not very helpfull, refusing to give any information to my wife. I contacted the mtn customer services via email ref num ***2. i did not give answers to the security questions because i don't know who is on the other end. i need a detailed statement from mtn that i can scrutenise, it needs to contain the following information:1. what was downloaded.2.the tellephone number(s) that the data was down loaded to. because according to mtn customer care it was packet switched data calls, where information from the internet is transfered to a phone. according to the best of my knowlage we did not transfer information from the internet to a phone at any point. *141*1*7852# does not work, so there is no way that i can set my usage limit. could you please assist me with the statement that i requested.</p>