I wad **** to and now can't return the phone.

I was contacted by MTN about an upgrade, and I upgraded my son's phone with noproblem. Then I was able to upgrade my phone. I was very excited about this, and was looking at a double deal with the Samsung A36. I asked the assistant if the phone has a Micro SD Card slot. He confirmed it did, despite reviews that said it didn't. I asked him again, and once again he confirmed that it had a Micro SD Card slot.

When I got the phone on the 28th May, I contacted him to say that the phone does not have a Micro SD Card slot. After much up and down, and I'm sure they thought I am just stupid as I had a consultant contact me and explain the Micro SD Card goes on the same thing as the Sim card. He then sent me a photo and I sent him one back to show that my holder was different.

Then the manager called, and once again, proceeded to tell me that there is a slot and wanted to show me. I took out the sim cars holder and showed him there is no slot, and showed him the phone and confirmed there is no slot.

I wanted to return the phone tomorrow, and was told that I cannot return the phone if there is not a factory fault. I have no idea what to do as I feel I have been taken for a ride.

We have tried to set up both phones and are struggling with the settings, and we've done this many many, MANY times. I don't want this phone! It has been nothing but lies, deceit and problems.