NS
Nicole S
1 reviews | Active since May 2015
14 May 2015, 13:37
I've requested an earliy termination
I've called in to MTN to enquire about an early termination of my contract. I was given a number ***<br> Everytime I dialled that number I got an error message saying that the number I have dialled is incorrect<br> <br> So I called MTN again only to be given the same number again<br> <br> I told them it does't work so they told me they would send an email to the correct department<br> <br> I never heard from them again<br> <br> I don't have to to keep calling, holding for 10 minutes and being given incorrect information
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MTN South Africa's replyOfficial
17 May 2015, 11:24Hello scholtzn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your request to our cancellations desk for them to contact you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your request to our cancellations desk for them to contact you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 May 2015, 11:24
Official
Hello scholtzn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your request to our cancellations desk for them to contact you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated your request to our cancellations desk for them to contact you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***