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Puleng M
1 reviews | Active since Jul 2015
17 Jul 2015, 11:44
I've had ENOUGH
first thing:i lost my contract cell phone and i cant submit anything to the insurance company because now i am waiting for MTN to block the device so i can open the case with the police and then give it to the insurance company.<br> Secondly: i have been recharging everyday from the last past weeks with R60 a day my airtime just goes nor where now i had R147 balance when i want to make a call now its all gone.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Tiisetsopuleng,
Just a quick correction: When a phone is lost / ******, you need to firstly suspend the line by dialling 083 1 808 from a land line (or 808 from another mobile on the MTN network).
MTN will then immediately suspend your line and no calls can be made from your phone. When you report the ****** phone, the agent will give you a reference number that you need to add to your police case number.
For MTN to blacklist your handset - we will require the IMEI number (serial number) of the phone. This number you will find on the original paperwork and / or the original box the phone was purchased in. (Without IMEI number confirmation, phones cannot be blacklisted)
As for your airtime, have you been accessing internet ? (e-mail, youtube, facebook etc ) because: if you didn't purchase a DATA bundle with airtime, then the airtime you recharged daily is actually used for the Internet access and you will be charged \out of bundle rates\"
Just a quick correction: When a phone is lost / ******, you need to firstly suspend the line by dialling 083 1 808 from a land line (or 808 from another mobile on the MTN network).
MTN will then immediately suspend your line and no calls can be made from your phone. When you report the ****** phone, the agent will give you a reference number that you need to add to your police case number.
For MTN to blacklist your handset - we will require the IMEI number (serial number) of the phone. This number you will find on the original paperwork and / or the original box the phone was purchased in. (Without IMEI number confirmation, phones cannot be blacklisted)
As for your airtime, have you been accessing internet ? (e-mail, youtube, facebook etc ) because: if you didn't purchase a DATA bundle with airtime, then the airtime you recharged daily is actually used for the Internet access and you will be charged \out of bundle rates\"
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Tiisetsopuleng,
Just a quick correction: When a phone is lost / ******, you need to firstly suspend the line by dialling 083 1 808 from a land line (or 808 from another mobile on the MTN network).
MTN will then immediately suspend your line and no calls can be made from your phone. When you report the ****** phone, the agent will give you a reference number that you need to add to your police case number.
For MTN to blacklist your handset - we will require the IMEI number (serial number) of the phone. This number you will find on the original paperwork and / or the original box the phone was purchased in. (Without IMEI number confirmation, phones cannot be blacklisted)
As for your airtime, have you been accessing internet ? (e-mail, youtube, facebook etc ) because: if you didn't purchase a DATA bundle with airtime, then the airtime you recharged daily is actually used for the Internet access and you will be charged \out of bundle rates\"
Just a quick correction: When a phone is lost / ******, you need to firstly suspend the line by dialling 083 1 808 from a land line (or 808 from another mobile on the MTN network).
MTN will then immediately suspend your line and no calls can be made from your phone. When you report the ****** phone, the agent will give you a reference number that you need to add to your police case number.
For MTN to blacklist your handset - we will require the IMEI number (serial number) of the phone. This number you will find on the original paperwork and / or the original box the phone was purchased in. (Without IMEI number confirmation, phones cannot be blacklisted)
As for your airtime, have you been accessing internet ? (e-mail, youtube, facebook etc ) because: if you didn't purchase a DATA bundle with airtime, then the airtime you recharged daily is actually used for the Internet access and you will be charged \out of bundle rates\"