SO
Sean O'Neill
1 reviews | Active since Oct 2015
30 Oct 2015, 15:01
I'VE BEEN WAITING 53 DAYS FOR AN ANSWER MTN!!!
Query#1 <br> I've had a query logged with MTN since 7 September 2015. It has been 53 days and MTN has yet to answer!!! It has to do with incorrect billing of data usage. MTN has kindly helped themselves to almost R20,000.00 of my hard earned money over a period of 3 months for data I have allegedly used. I want someone from MTN management (I stress the word management) based at Head Office in Gauteng to look into this matter immediately and contact me directly. No one in the call centre can help me.<br> <br> Query#2 <br> I've asked MTN to change my contract to pre-paid on 13 October and they can't even get that right. I'm still on contract even though the contract period has expired.
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Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 13:25Hello Sean O,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Nov 2015, 13:25
Official
Hello Sean O,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***