1 reviews | Active since Jul 2015
I've been trying to cancel my contract for month
I have been trying to give notice to cancel my MTN contract since May as my contract said i need to give 30 days notice.<br> <br> In May I went into an MTN shop and i was told theres no need to give a months notice as this contract will automatically be cancelled on the first, this was also repeated when i called the call center and tried to get it cancelled a few weeks later.<br> <br> Yesterday was the 1st of July which is the day i was told the contract will be cancelled but this morning I received an sms stating that my services have been reactivated.<br> <br> I no longer want this contract i don't even want the number i want it cancelled as it has expired something I have been trying to do for 3 months but i have received absolutely no help from the call centre a call that gets hung up after waiting for an hour,the mtn shop that tells me they cant do anything , the twitter account which nobody is responding to.<br> <br> MTN is not allowing me to cancel a service i no longer want,<br> I will not stand for it and it needs to be rectified!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has already been cancelled. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has already been cancelled. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
