I'VE BEEN ****** BY MTN
<p>I tried to cancel my contract with Autopage (that is now non existant) on the 13th of March 2016 and they told me that it will be cancelled on the 14th of May 2016.</p> <p>On the 5th of May I walked into an MTN shop to ask if they have it on record and they said no. So, we cancelled it on the day and paid upfront so that I can migrate my existing number to Vodacom.</p> <p>This is the hazzle that I got from MTN/AUTOPAGE</p> <p>13 March 2016 / Autopage - With reference to your cancellation request we would like to confirm that the line will be cancelled on the 14th of May 2016 and the number will be converted to prepaid as per request.</p> <p>05th of May / MTN Tygervalley - Cancelled and paid upfront, filled in forms</p> <p>11th of May / MTN Tygervalley / Tamlyn Thomas - Was off sick and said that normal cancellation will take 1 - 30 days</p> <p>( I do not accept, it's not the first time that I cancel)</p> <p>13th of May / MTN customer care / Nomsa Nkuna - Kindly be advised your account is not cancelled is open</p> <p>Kindly be advised to feel (LOOK AT SPELLING 'fill') in the following....ID NUMBER, MTN PIN (I REFUSED, BECAUSE I DID ALL OF THIS ON THE 05TH OF MAY AT THE MTN SHOP TYGERVALLEY)</p> <p>16th of May / MTN customer care / Fulton Crisp - Kindly be advised that your contract expired on the 1st of March 2016 (WHAT????!!##%@!!!!)</p> <p>Now they want a reason why I want to go away from MTN....I have my reason, because I want to!!!!</p> <p>And I do not have any joy from them!</p> <p> </p> <p>The reason why I'm saying that I feel I'm ****** by MTN is that for the last year I do not get signal and this is my bussiness number. I lost thousands of rand because no one can get hold of me. When I have a full signal I ask people that is standing next to me to phone me and then they are going through on my voicemail.</p> <p>This is really ridiculous!</p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract for cell nubmer 83***3021 has been cancelled and the number converted to prepaid. The number has been converted to prepaid this morning at 10:57. Please allow +-2-24 hours for the number to pull through the network. SMS will be send then airtime and data can be loaded. The account balance is R0.00.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract for cell nubmer 83***3021 has been cancelled and the number converted to prepaid. The number has been converted to prepaid this morning at 10:57. Please allow +-2-24 hours for the number to pull through the network. SMS will be send then airtime and data can be loaded. The account balance is R0.00.
Kind Regards,
Alice van der Merwe
REQ:***
