I'VE BEEN PAYING FOR THEIR PRODUCT AND SERVICE AND THEY HAVE FAILED TO DELIVER

<p>I accidently dropped my phone last year early October 2016 and cracked my screen. I first made a call to Mtn insurance department and told them i have insurance and want to bring my phone in for repairs, they said that i should take my phone to the nearest Mtn Store and they will take it in for repairs. When i got to the store the first thing I told them is that I have insurance and that i want to bring my phone in for repairs and they told me that i need to fill in the insurance claim foms then come back to bring my phone in for repairs. the following week I filled in the forms and brought it in to the store then they told me that no now i need to email the forms to mtn insurance queries and they will come fetch the phone from me for repairs. I emailed my insurance claim forms the same day and got an automated email stating that my query will be attended to within 5 working days . A week later still no response so i attempted to call the mtn insurance department and non of my calls were answered . This all continued everyday for an entire 2 weeks then called the mtn customer service department and they emailed the insurance department and they sent me an email stating that my claim would be attended to . Then they didnt respond to any of my emails and non of my calls were being answered for any entire month . Then on the 5th December 2016 I got an email stating that Pinnacle Marketing had take over the insurance department of MTN . They asked me to resend my insurance claim form which i did again , then they stated that they would get back to me after 72 hours . After a week i hadn't gotten a response i sent another email and resnt my insurance claim forms then they said they'd respond after 5 working days and this continued for the entire month . Pinnacle Marketing now keeps saying that my matter will be attended to and yet there has still been no prgress at all . My phone got damage in October 2016 which is when i sent in my claim for insurance to repair the phone .It is now close to the and on January 2017 its been 3 months going on to 4 now and i haven't had a phone since then and it has been a major inconvenience. When i got my cellphone contract with MTN in 2015 they were insistent on me getting insurance for my phone incase it got damaged or ****** to the point where they called me everyday until i took insurance and I have been paying every month since and haven't had one claim for anything until last year October 2016 and now they giving me problems by not wanting to fix my phone and i've been paying for insurance every month even after my phone got damaged . And I am now paying for a phone that is damaged and am not even using . And all i want is a new phone because I've been paying for their product and service and they have failed to deliver. </p>