I've been **** to about my contract
<p>I've been a Vodacom customer for many years. Due to recent problems I've decided to switch to MTN. O my word, problems from the start! I said to the saleslady I want exactly the same contract that I had with Vodacom. She never explained anything to me and when I went to sign the contract I've asked her 3 times if it's exactly the same contract as I had with Vodacom, and she assured me it was. When I went back today to asked her why I couldn't divert my airtime to data and bundles she said that I can't, I must buy extra airtime for that. That is not what I agreed on!!!!!!!! She said she gave my son the option but I AM THE CONTRACT HOLDER, not him!!!!!!!! I don't know when and where she supposedly explained it to him because I was not there. He said she didn't. But thats not the point, I'm the contract holder and she should have explained to me but she **** to me. I want to give my phones back and have the contract cancelled as it was NOT what I've asked for and the lady **** to me!!!! She assured me it was exactly the same contract as I had with Vodacom. Had she told me that it was not and that I must buy extra airtime for bundles, sms etc I would have NEVER even had concidered to join MTN. This is BAD BAD BAD. I want everything cancelled immediately!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Thank you for the feedback. According to the manager the contracts was cancelled as well as my debit order but I still received a statement from the accounts department stating the installment for the end of Dec 2016.
I will appreciate if you can treat this as a matter of urgent and see that the contract is cancelled as well as the debit order. I was assured that all was cancelled as it was a mistake from the shop assistent side and that no money will be taken from my account.
Regards
Antoinett
R
Thank you for the feedback. According to the manager the contracts was cancelled as well as my debit order but I still received a statement from the accounts department stating the installment for the end of Dec 2016.
I will appreciate if you can treat this as a matter of urgent and see that the contract is cancelled as well as the debit order. I was assured that all was cancelled as it was a mistake from the shop assistent side and that no money will be taken from my account.
Regards
Antoinett
R
Still MTN and there POR service. I was promied by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Still MTN and there POR service. I was promied by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've been **** to about my contract
I've been a Vodacom customer for many years. Due to recent problems I've decided to switch to MTN. O my word, problems from the start! I said to the saleslady I want exactly the same contract that I had with Vodacom. She never explained anything to me and when I went to sign the contract I've asked her 3 times if it's exactly the same contract as I had with Vodacom, and she assured me it was. When I went back today to asked her why I couldn't divert my airtime to data and bundles she said that I can't, I must buy extra airtime for that. That is not what I agreed on!!!!!!!! She said she gave my son the option but I AM THE CONTRACT HOLDER, not him!!!!!!!! I don't know when and where she supposedly explained it to him because I was not there. He said she didn't. But thats not the point, I'm the contract holder and she should have explained to me but she **** to me. I want to give my phones back and have the contract cancelled as it was NOT what I've asked for and the lady **** to me!!!! She assured me it was exactly the same contract as I had with Vodacom. Had she told me that it was not and that I must buy extra airtime for bundles, sms etc I would have NEVER even had concidered to join MTN. This is BAD BAD BAD. I want everything cancelled immediately!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've been **** to about my contract
I've been a Vodacom customer for many years. Due to recent problems I've decided to switch to MTN. O my word, problems from the start! I said to the saleslady I want exactly the same contract that I had with Vodacom. She never explained anything to me and when I went to sign the contract I've asked her 3 times if it's exactly the same contract as I had with Vodacom, and she assured me it was. When I went back today to asked her why I couldn't divert my airtime to data and bundles she said that I can't, I must buy extra airtime for that. That is not what I agreed on!!!!!!!! She said she gave my son the option but I AM THE CONTRACT HOLDER, not him!!!!!!!! I don't know when and where she supposedly explained it to him because I was not there. He said she didn't. But thats not the point, I'm the contract holder and she should have explained to me but she **** to me. I want to give my phones back and have the contract cancelled as it was NOT what I've asked for and the lady **** to me!!!! She assured me it was exactly the same contract as I had with Vodacom. Had she told me that it was not and that I must buy extra airtime for bundles, sms etc I would have NEVER even had concidered to join MTN. This is BAD BAD BAD. I want everything cancelled immediately!!!!!!!!!!!!!!!!!!!!!!!!!!!
antoinett-van-rooyen:Still MTN and there POR service. I was promied by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
antoinett-van-rooyen:Still MTN and there POR service. I was promied by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
antoinett-van-rooyen:antoinett-van-rooyen:Still MTN and there POOR service. I was promised by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
antoinett-van-rooyen:antoinett-van-rooyen:Still MTN and there POOR service. I was promised by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
antoinett-van-rooyen:antoinett-van-rooyen:antoinett-van-rooyen:Still MTN and there POOR service. I was promised by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BEEN PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of money in my account and now my account is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is the WORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a letter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They made the mistake which the admid, immediately cancelled the contrack took their phones back and promised me that the will see to it that will cancel the stop order as well and won't take any of my money as it was a mistake from the sales lady. Is this how theu correct their mistakes, by taking peoples money ????????????????????????????????
antoinett-van-rooyen:antoinett-van-rooyen:antoinett-van-rooyen:Still MTN and there POOR service. I was promised by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BEEN PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of money in my account and now my account is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is the WORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a letter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They made the mistake which the admid, immediately cancelled the contrack took their phones back and promised me that the will see to it that will cancel the stop order as well and won't take any of my money as it was a mistake from the sales lady. Is this how theu correct their mistakes, by taking peoples money ????????????????????????????????
antoinett-van-rooyen:antoinett-van-rooyen:antoinett-van-rooyen:Still MTN and there POOR service. I was promised by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
antoinett-van-rooyen:antoinett-van-rooyen:antoinett-van-rooyen:Still MTN and there POOR service. I was promised by the store manager that my money will be paid back within 3-4 days. It did not happen. I phoned him and he said his area manager was there and again promised me that my money will be paid back within a week because this area manger will see to it. Well quess what - STIL MY MONEY HAS NOT BE PAID BACK AND I GOT A NOTICE FROM MY BANK THIS MORNING THAT THESE PEOPLE TOOK NEARLY R32 000-00 OUT OF MY ACCOUNT!!!!!!!!!! I don't even have that kind of mony in my account o now my avvount is in arrears and my normal debit orders wont go throug BECAUSE THERE IS NO MONEY IN MY ACCOUNT!!!!!! This is theWORST case of service and problem solving I've ever expierienced...... DO something, I want ALL of my money back TODAY and a leter of confirmation that MTN will NEVER use my banking details again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!