I upgraded my fone in November 2017 via MTN direct, till today I have not received the phone. Interestingly I was debit the amount of the contract in December.

I have been calling the call centre numerous times since November, I keep on getting told i am in the wrong department and I should have selected another option but no one knows which option. Since this is going to a second month with no direction towards any solution, I am left with no option but to close the debit on my bank account. I can't continue paying for something that was never delivered to me but I was told that it will take two days.