I upgraded my contract on the 25 February 2025

I upgraded my contract on the 25 February 2025. Consultant was Mbali Hlongwana. The bundle allocation for both data and minutes is wrong. I was supposed to get 250 minutes and 3 gig data as per the attached. I never received the minutes and data. I am only receiving less than a gig and only 25 minutes. I am paying R199 yet I am allocated a yellow essential package of R99. Several calls were made to mtn call centre and I went to the service center on the 20th June and I was never helped. Call was made on the 7 and 31 May, 3,11 and 17 June with no success. One of the Case numbers for this complaint is BO*** Secondly. I can't make calls using the airtime that I loaded. This also I had complained and it was never rectified. I need help as I can't make any calls now on both numbers